Privacy Policy

Mittal Chemplast Private Limited · Last updated 9 October 2026

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This policy explains what personal information Mittal Chemplast Private Limited ("Mittal Chemplast", "we", "us") collects, why we collect it, and how we handle it. It covers our website at mittalchemplast.com, our business communications including WhatsApp, and the enquiries we receive from customers and prospective customers.

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Information we collect

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Business contact details — name, designation, company name, business address or area, mobile number and email address, given to us by you or by your colleagues when you enquire about our products.
Enquiry and requirement details — the products you are interested in, your production setup and volumes, and notes from our conversations with you, recorded so that our team can serve you accurately.
Website information — standard technical data such as IP address, browser type and pages visited, collected by our website and its analytics tools.
Messages — correspondence you send us by email, WhatsApp, telephone or our contact forms.

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We do not knowingly collect sensitive personal data, and we do not collect information from children.

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How we use it

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To respond to enquiries, send quotations, product samples and technical documents.
To manage our relationship with customers, dealers and suppliers.
To send internal reminders to our own employees about customer follow-ups, through the WhatsApp Business Platform.
To improve our products, our website and our service.
To meet our legal, tax and regulatory obligations.

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We do not sell personal information, and we do not use customer contact details for unsolicited marketing on WhatsApp.

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WhatsApp communications

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We use the WhatsApp Business Platform, provided by Meta, for business communication. Messages sent to and from our registered business number are processed by Meta in accordance with its own terms and privacy policy. Internal reminder messages sent to our employees may contain the business contact details and requirement notes of the customer concerned, so that the employee can follow up accurately. If you do not wish to be contacted on WhatsApp, tell us and we will use email or telephone instead.

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Sharing

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We share personal information only where necessary, with:

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Service providers who support our operations, such as communication, cloud storage, accounting and logistics providers, who may process it only on our instructions.
Professional advisers such as auditors and lawyers.
Government authorities, where required by law.

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Storage and security

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Information is held in our business systems, including Google Workspace, with access limited to employees who need it for their work. We apply reasonable technical and organisational safeguards against loss, misuse and unauthorised access. Some of our providers store data on servers outside India.

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Retention

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We keep business contact and enquiry records for as long as the relationship is active, and afterwards for as long as needed for legal, tax or accounting purposes.

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Your rights

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You may ask us to give you a copy of the personal information we hold about you, to correct it if it is wrong, or to delete it where we have no continuing need or legal obligation to keep it. You may also withdraw consent to being contacted. Write to the address below and we will respond within a reasonable period.

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Cookies

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Our website uses cookies and similar technologies to keep the site working properly and to understand how it is used. You can block or delete cookies in your browser settings, though some parts of the site may then not work as intended.

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